bajy Privacy Policy

1. Introduction and Scope of Policy

bajy (referred to hereinafter as "we", "our", or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect the personal information of our users.

By using any service of bajy, you are considered to have accepted the terms of this policy. This policy applies to our website, mobile version, and other digital platforms. Please read this document carefully — it contains important information about your rights and our responsibilities.

bajy reserves the right to change this policy. Users will be properly notified of any significant changes.

2. Information We Collect

bajy collects only the information necessary to provide platform services, manage accounts, and ensure user safety. We collect two types of information:

2.1 Information Provided Directly

• Identity Information: Name, date of birth, national ID or passport number — for account verification.
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details provided during transactions (related to bKash, Nagad, Rocket, Upay, or bank transfer).
• Account Settings: Password, preferred language, and other personalized settings.

2.2 Automatically Collected Information

• Technical Information: IP address, browser type and version, operating system, device type.
• Usage Information: Pages visited, session duration, click patterns, and other analytics data.
• Cookies and Tracking: Cookies are used to improve website functionality and user experience (see section 8 for details).
• Transaction History: Records of deposits, withdrawals, and gaming activity.

3. Purpose of Using Information

bajy uses collected information only for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and keeping accounts secure.
• Service Delivery: Processing deposits and withdrawals, managing bonuses and promotions, and ensuring gaming services.
• Customer Service: Responding to support requests, resolving complaints, and sending necessary notifications.
• Security and Prevention: Preventing fraud, money laundering, and unauthorized access.
• Responsible Gaming: Monitoring playing patterns and arranging support when needed.
• Platform Improvement: Enhancing service quality, resolving technical issues, and adding new features.
• Legal Obligations: Complying with applicable laws and regulations.

4. Information Sharing and Disclosure

bajy never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 Authorized Service Providers

Necessary information may be shared with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These parties may only use the information for the specified purpose and are required to follow our privacy standards.

4.2 Legal Obligations

Information may be disclosed to fulfill court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Fraud Prevention

Relevant information may be shared in fraud investigations to protect users' interests and maintain the integrity of the platform.

5. Data Security Measures

bajy takes both technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transfers between the website and the user's device are secured by industry-standard encryption technology.
• Access Control: Only authorized staff have access to the necessary information, and all access is logged and recorded.
• Secure Server Infrastructure: Data is stored on servers protected by firewalls and intrusion detection systems.
• Regular Security Reviews: Regular security audits are conducted to identify potential vulnerabilities and ensure maximum protection.
• Password Protection: User passwords are stored in hashed form — no one can ever view them directly.
• Data Minimization: We collect and store only the information that is strictly necessary to provide the service.

However, no one can guarantee 100% security on the internet. We take the highest security measures and will act quickly in the event of any security breach.

6. Data Retention Period

bajy retains your personal information for as long as necessary. Specifically:

• Active Accounts: Relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information required for legal obligations, financial records, and dispute resolution is retained for a defined period.
• Transaction Information: Transaction records may be retained for an extended period for financial reporting and audit purposes.
• Support Communications: Communication records are retained for a relevant period to improve customer service quality and resolve disputes.

After the necessary period has passed, information is securely deleted or anonymized.

7. User Rights

Every user of bajy has the following rights over their own information:

• Right to Know: You have the right to know what kind of information we collect about you.
• Right of Access: You can request a copy of the information collected about you.
• Right to Correction: You can request correction of any inaccuracies in your information.
• Right to Deletion: You can request deletion of your information in certain circumstances — however, this may not be fully possible if legal obligations exist.
• Right to Restrict Processing: You can request that processing of your information be limited in certain cases.
• Right to Object: You have the right to object to your information being used for specific purposes.

To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8. Cookie Policy

bajy uses cookies to ensure website functionality and improve user experience. We use the following types of cookies:

8.1 Essential Cookies

These are essential for the basic operation of the website — maintaining login sessions, verifying security, and remembering user preferences. Without these cookies, the website will not function properly.

8.2 Performance Cookies

These collect analytics data to monitor and improve website performance. They collect information anonymously and do not identify any individual.

8.3 Functionality Cookies

These help remember your preferred language and other personalized settings, so you do not have to set them up again in each new session.

Most browsers offer options to manage cookies — you can disable cookies, but some services may not work properly as a result.

9. Privacy of Minors

bajy is for people aged 21 and above only. We never knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If parents believe their child has registered on our platform, please contact us.

10. Third-Party Links and Services

The bajy platform may sometimes have connections to third-party payment gateways or services. These external services have their own privacy policies, and bajy is not responsible for them. When using payment services such as bKash, Nagad, Rocket, or Upay, their own privacy policies will apply.

11. International Data Transfers

bajy primarily serves players in Bangladesh. If data is transferred to servers in other countries for technical reasons, we ensure that the transfer is completed with appropriate safeguards and that the standard of protection for your information is maintained.

12. Response to Security Breaches

In the event of a data security breach, bajy will take the necessary steps immediately. Users whose information may have been affected will be notified as quickly as possible and provided with guidance on taking protective measures.

If you believe the security of your bajy account has been compromised, contact us immediately and change your password.

13. Changes to the Policy

This privacy policy may be updated from time to time due to business changes, technical updates, or legal obligations. In the case of significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• A notification will be sent to the registered email for important changes.
• If you continue using the platform after the changes, you will be considered to have accepted the new policy.

14. Contact

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. Our support team is active 24 hours a day, 7 days a week, and provides support in both Bengali and English.